We take great care in manufacturing our goods and do our very best to ensure your order arrives safe and sound. If you are unsatisfied with your order for any reason, we'll work with you to make it right or refund your order in full. Please call us at 877.648.8333 9a - 5p EST Monday through Friday, or e-mail us at firstname.lastname@example.org.
Please note that all perishable food items sales are final and do not qualify for exchanges or returns.
We ship via UPS to anywhere within the United States, including Hawaii and Alaska. All orders ship within 24 - 48 hours, Monday through Friday. All orders ship by UPS Ground unless you specify otherwise. You can select your desired shipping method during the checkout process.
Please note that UPS cannot ship to PO Boxes.
We offer free UPS Ground shipping in the United States only for any single order with a subtotal of $50 or more. Multiple orders placed at one time with a combined total over $50 but individual subtotals under $50 do not qualify for free or discounted shipping.
Unfortunately we cannot ship web orders to countries other than the United States at this time. Please visit Williams-Sonoma for international shipping options.
We’re happy to hold your order for arrival at its destination in the future. On checkout, simply enter your desired arrival date in the notes field. Please note that we do our best to ensure delivery within 1 - 2 days of the desired arrival date.
If you would like to include a personalized note with your order, you may enter it when checking out. All orders shipping to an address different from your billing address will not include a packing slip or any pricing information.
When you submit an engraving order through our site, you are verifying that all information, including art and placement of art, is accurate. We guarantee our craftsmanship completely and that your order will be engraved as you have specified. We cannot accept exchanges or returns on engraved boards.
If you’d prefer to place your order over the phone, call us at 877.648.8333. We're here 9a - 5p EST, Monday through Friday.
We accept Visa, MasterCard, Discover, and American Express.